Refund policy
Return and Refund Policy
Thank you for shopping at Akaso Philippines. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Returns
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You may return items within 7 days from the date of receipt.
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To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
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A valid proof of purchase (order confirmation or receipt) is required.
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Items that are damaged due to misuse, improper handling, or unauthorized repairs will not be accepted.
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7-14 business days, and the amount will be credited to your original payment method.
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Shipping fees are non-refundable, unless the return is due to a product defect or incorrect item sent.
Exchanges
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We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of receiving your item.
How to Initiate a Return
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Contact our support team at akasophilippines@gmail.com or 09308015362 with your order details.
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We will provide you with a return shipping address.
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Ship the item back using a trackable method.
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Once received, we will process your refund or exchange accordingly.